Austin Hickory

Operations & Global Programs Executive

I help mission-driven organizations build the operating models, revenue and local leadership they need to grow, drawing on 15+ years with Construction for Change across 24 countries.

About

Growth, Change & Local Leadership

I've spent most of my career helping organizations grow and change. I started at Construction for Change in 2011 as its first full-time field representative in Liberia and over the next decade became Director of Operations, serving as Acting Executive Director in 2016, as we grew from a small, largely volunteer-led nonprofit into an organization working across healthcare, education, workforce development, climate resilience and emergency response in 24 countries.

A lot of my job was building what we needed as we grew. I created our earned-revenue model, which moved us off project-by-project fundraising and grew to cover more than 125% of our annual operating expenses. I built five regional hubs so decisions could sit closer to the communities we served, and I oversaw a $26M+ active portfolio of 96 projects with 92% delivered on budget and 87% on or ahead of schedule.

In 2022 I founded Steamboat Social Club, a coworking and community hub in Steamboat Springs, grew it to more than 80 members and sold it in 2025. Today I'm back with Construction for Change as a consultant, launching its first program in Honduras and developing the local leadership to run it.

I care most about developing local leaders who can carry things forward and making sure an organization's growth doesn't depend on any one person.

Organizational Strategy & Governance
Designing operating models and decision rights that line up the board, leadership, staff and the communities an organization serves.

Financial Stewardship & Revenue
Building earned-revenue models, multi-year budgets and forecasting that give an organization room to plan beyond the next grant.

Distributed Team Leadership
Building regional teams and developing local leaders with the authority, tools and support to run programs in their own context.

Operational Infrastructure
Setting up the procurement, reporting, partnership and knowledge systems that carry an organization through growth and leadership transitions.

How I Work

Practical Systems Built Around People

I try to build systems that are useful to the people who actually have to use them, with enough structure to support teams and no more process than they need.

In Liberia, across our regional hubs and now in Honduras, I've focused on giving teams clear structure that still fits the local context they work in.

Clear Decision Rights

Before an organization scales, it helps to be clear about who decides what. Clear decision rights keep trust and momentum intact while an organization is growing or going through a transition.

In practice, that includes

  • Defined roles between the board, executive leadership and regional teams
  • Oversight that matches the organization's size
  • Transparent financial and strategic decision-making
  • Clear escalation paths when trade-offs come up

Getting this right early lets an organization grow without losing cohesion.

Financial Stewardship & Risk

Financial and accountability systems should help teams deliver. I focus on guardrails that protect transparency and funder trust while letting teams move quickly within clear limits.

At Construction for Change this included multi-year financial planning, practical compliance thresholds, shared visibility across leadership and a fee-for-service model that grew to cover more than 125% of operating expenses.

That stability gives teams room to plan ahead instead of reacting to the next funding gap.

Distributed Leadership & Regional Support

Organizations last when local and regional leaders have the tools, trust and authority to succeed. I put real time into onboarding, leadership development and systems designed around real constraints like regulation, funding swings, staffing capacity and community context.

When we built five regional hubs at Construction for Change, regional directors became accountable for strategy, performance and growth in their regions, with clear escalation paths back to the central team.

Pairing local authority with shared systems made us both more equitable and more effective.

Systems That Outlast Any One Leader

I design systems to last beyond individual leaders and funding cycles, keeping them simple, clear and easy to refine as an organization changes.

When systems fail it's usually because they don't reflect how people actually work, so I build them alongside the teams who will use them.

When they work well, teams can spend their time on relationships, advocacy and delivery.

In Practice

This approach supported multi-country growth, better audit readiness, stronger board and staff alignment, more diverse revenue and more regional ownership at Construction for Change and the organizations we partnered with.

Honduras Vocational & Workforce Development Initiative

Morazán, Yoro, Honduras | 2025 to Present | Construction for Change and HEDAC

I returned to Construction for Change as Project Director and owner's representative for HEDAC's Center for Vocational Careers of Morazán, a new vocational and workforce development campus and Construction for Change's first program in Honduras.

I set up the governance, procurement, reporting and delivery systems for the program, recruited and mentor the organization's first Honduran Project Manager, and keep HEDAC, Construction for Change, designers, consultants and government stakeholders aligned on scope, budget and schedule as the project moves through design toward construction.

The goal is a campus and a local team that can run it well long after the build is finished, with systems Construction for Change can reuse as it expands to new countries.

Building a Regionally Led Operating Model

*Development of the CfC Operating Model

*Design Charrette with CfC Partners - Minneapolis, MN

Construction for Change Organizational Alignment Project

2015–2018

As Director of Operations I led a multi-year redesign of how Construction for Change was organized, moving it from a volunteer-driven, donor-dependent model to regionally led operations with diversified revenue.

I worked alongside executive leadership, board members and regional teams on the design and rollout as we grew into an organization delivering projects in 24 countries.

We redesigned governance and delivery so regional leaders became accountable for strategy, performance and growth in their own regions, with clear decision rights and escalation paths that built trust and sped up coordination.

I created a fee-for-service, cost-recovery model that worked alongside institutional philanthropy, which reduced our reliance on any single funding source and made our finances more predictable.

We set up five regional hubs across Africa, Asia, the Caribbean and the United States, connected through a matrixed leadership structure built for alignment without centralization.

Results

  • Program delivery grew by more than 200%
  • The cost-recovery model grew to cover more than 125% of annual operating costs
  • The organization moved from founder-centric coordination to regionally governed operations that carried it through multiple executive transitions

My Role

I led the design and phased rollout of the operating model with executive leadership, the board and regional directors, overseeing governance restructuring, the financial model, team development and new delivery and reporting systems across regions.

COVID-19 Treatment Center, Kara, Togo

*Completed Infectious Disease & COVID-19 Treatment Center - Kara, Togo 2022

Infectious Disease & COVID-19 Treatment Prototype

Kara, Togo | 2022 | 6 Months
Partners | Construction for Change; HDR / Design 4 Others; Adaptiv; Integrate Health; L’Eau Pour Le Togo; Ministry of Health (Togo)

When COVID-19 arrived, rural health facilities in northern Togo had no way to safely isolate patients, control infection or handle a surge, which put patients and frontline health workers at immediate risk.

Working with Integrate Health and Togo's Ministry of Health, I led Construction for Change's rapid delivery of a rural treatment center prototype, coordinating design, clinical and implementation teams on a compressed timeline. We designed it to run reliably with limited resources and to be replicated across regions.

Our focus included

  • Turning clinical protocols into patient flow, staffing models and daily operating procedures
  • Matching infrastructure decisions to real constraints, including limited power, water and unreliable supply chains
  • Creating a standardized design and delivery package so the center could be replicated quickly
  • Sequencing design, procurement and construction to bring delivery under four months
  • Pulling input from multiple partners into one implementation plan, cutting delays and rework

Working alongside the Ministry of Health, we delivered the first unit in Kara, which serves the main population center in northern Togo. It became the country's first purpose-built rural infectious disease treatment center and a reference model for national response planning.

Results

  • Six months from concept to operating facility
  • Facility design matched to staffing and supply realities, so it was usable on day one
  • Adopted as a reference model for future infectious disease response planning
  • Simpler infrastructure that lowered cost and made scaling more feasible
  • A model that can be deployed, operated and sustained in real conditions

My Role

I led Construction for Change's role on the project, coordinating government stakeholders, implementing partners and technical teams to keep things moving and make sure the design turned into a working facility on the ground.

What This Enabled

  • A deployable, standardized model for rural infectious disease treatment
  • Faster implementation through aligned design, procurement, and construction workflows
  • Improved coordination across government and partner organizations
  • A shift from reactive emergency response toward operational readiness
  • A scalable approach to health infrastructure delivery in low-resource settings

Elmore Stoutt High School Redevelopment

Rebuilding Tortola's Public High School

Tortola, British Virgin Islands | 2022
Budget $15M USD | Timeline 17 Months
Partners | Construction for Change; BVI Recovery & Development Agency; HDR Inc; Expedia Group; BVI Ministry of Education

After catastrophic hurricane damage, Elmore Stoutt High School, the only public secondary school on Tortola, was deemed inoperable. As a civic and educational anchor, its redevelopment became the government's highest infrastructure priority.

Rebuilding it meant restoring an institution central to youth development, workforce pathways and long-term stability on the island.

Construction for Change worked with the BVI Recovery & Development Agency and Ministry of Education to move the project from post-disaster uncertainty to implementation readiness. Government leaders kept decision-making authority while philanthropic and technical partners added capacity and delivery support.

The $15M redevelopment program was completed on an accelerated 17-month timeline. Our team's contributions included

  • An options study and integrated campus master plan
  • A business case covering phasing, capital cost and lifecycle sustainability
  • Procurement structure and Phase 1 sequencing to reduce delivery risk
  • Capital planning tied to long-term operations

The goal was a campus the territory could sustain for decades.

My Role

As Director of Operations I supported Construction for Change's role on the project, helping align government agencies, technical advisors and philanthropic partners around a shared decision-making and delivery framework in a high-visibility, politically sensitive setting.

What This Enabled

  • A unified governance structure across public, private, and nonprofit stakeholders
  • A clear, phased redevelopment plan grounded in long-term operational sustainability
  • Reduced implementation risk through structured procurement and sequencing
  • Strengthened inter-agency collaboration in a complex recovery environment
  • Transition from post-disaster response to resilient, forward-looking institutional investment


Caribbean Solar Resilience Initiative

Dominica, Puerto Rico, St. John, and St. Thomas
2018–2022 | 15 Distributed Installations

Partners | Construction for Change; Sextant Foundation; Expedia Group; Clinton Global Initiative; Project HOPE; Digicel Foundation; Rocky Mountain Institute; FEMA

Capital & Partnership Context

The initiative moved from post-disaster recovery into long-term climate resilience, funded through philanthropy, corporate support and in-kind technical expertise, and brought together funders, local and national governments, schools, medical facilities and community leaders.

Deploying energy infrastructure across several island jurisdictions, each with its own regulations, logistics and recovery needs, required keeping funders confident while balancing immediate recovery with long-term resilience.

Project Overview

After Hurricanes Irma and Maria, long grid failures disrupted healthcare, education and emergency response across the region, and reliable power became essential to recovery.

The initiative installed distributed solar systems at schools, medical facilities and community centers that serve as anchors during emergencies, so those institutions could keep operating through future outages.

We treated the sites as one resilience network, with each installation supporting both daily operations and emergency response.

My Role

I supported program coordination and implementation oversight across 15 sites in four jurisdictions, aligning funders, technical advisors and local partners so systems met FEMA and Rocky Mountain Institute resilience standards while staying feasible in post-disaster conditions.

That included

  • Translating resilience standards into practical, site-specific solutions
  • Navigating procurement, permitting, and regulatory complexity across jurisdictions
  • Maintaining transparent capital deployment across staggered installations
  • Sustaining partner confidence across philanthropic and corporate stakeholders

Throughout, we kept the focus on the schools, clinics and community centers that would rely on these systems.

Outcomes

  • Increased energy independence for schools, clinics, and community centers serving as emergency refuges
  • Strengthened institutional capacity to operate during prolonged grid outages
  • Reinforced cross-sector partnerships among governments, nonprofits, and technical advisors
  • Demonstrated how philanthropic and corporate capital can support distributed resilience ecosystems rather than short-term recovery fixes

Founding Steamboat Social Club

Steamboat Social Club

Founder & Executive Lead
Routt County Economic Development Council + 30+ local partners
2022–2025

I founded Steamboat Social Club as a 4,600-square-foot coworking and community hub in a building we brought back to life through adaptive reuse, with the goal of strengthening local connection and collaboration across sectors in Steamboat Springs.

I brought what I'd learned about distributed, values-based organizations at Construction for Change into a local social enterprise where nonprofit leaders, small businesses, creatives and public-sector partners could work side by side.

I designed the operating model, pricing, financial structure, governance and partnerships, balancing earned revenue with community purpose and reinvesting in accessibility and programming.

Through programming, mentorship and community events, the club grew revenue about 150% year over year and reached more than 80 recurring members and 30+ local partners.

I documented the governance, financial systems and operating processes so the business could run without its founder, and transitioned it to new local ownership in 2025.

My Role

Founded the organization and served as its executive and operational lead, responsible for

  • Full P&L management and financial planning
  • Revenue strategy and partnership development
  • Governance structure and internal systems design
  • Community stakeholder engagement
  • Team culture, staffing, and day-to-day implementation

Portfolio Highlights

*Hetauda House - earthquake resilient children's safe housing project - Nepal

*Optimize Health Hospital Construction Team Members - Madhya Pradesh, India

*Hetauda House Staff and Families - Nepal

*STEP School - before (bottom) and after (top) program delivery of new school - Kampong Cham, Cambodia

*Dearborn Park, Elementary School Renovation - Seattle, WA

*iKure - Advanced Health Center Clinic - Kolkata, India

*Flying Kites Academy Educational Campus Development - Njabini, Kenya

These are a few of the projects and people from my years with Construction for Change, from schools and clinics to safe housing for children, and the local partners who made them possible.

Contact & Connect

I'm always glad to talk about new roles, collaborative projects or simply connect with people working on similar challenges.

Email

athickory@gmail.com

Phone

+1 (206) 379-3010

LinkedIn

linkedin.com/in/ahickory

Portfolio Website

www.ahickory.com

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